Terms and Conditions

Welcome to Turbolt These terms and conditions outline the rules and regulations for the use of Turbolt’s Website.

Turbolt is located at: Warner Beach, Durban, KZN, South Africa.

Turbolt is a Division of Emsted Online PTY Ltd. For more information about Emsted Online Pty Ltd visit www.emsted.co.za

Order completion

Turbolt do not send any product by courier if the goods have not been paid and the money not reflecting in our bank account. Please note that some transfers can take a few days to clear in our bank account and therefor request that you familiarized yourself with the cut off times of your bank to avoid any delay.

Courier and delivery

Turbolt make use of the Courier Guy as there Courier service to please check there terms and conditions on there website The Courier Guy. It is your responsibility to make sure the delivery address is correct and that someone is there to collect the package. Turbolt do not take any responsibility for parcels not delivered due to clients not available or wrong addresses given.

Insurance

Turbolt give the option on our Checkout page to select Shipping Insurance.  Would you like to include Shipping Insurance (optional) The Courier Guy offers you FREE insurance to the value of R1000. Additional Insurance is Available at 2% of the value of the sale value above R1000 cover. To qualify for the insurance, select the Shipping Insurance Option. Additional insurance must be ticked, and a value declared For the Courier Guy to insure your package. For The courier Guys Terms and Conditions regarding Parcel insurance visit their website.

As The Courier Guy do offer this Turbolt or the Holding Company Emsted Online PTY Ltd do not accept any liability for lost parcels or Damage goods while on route to the client. Please

Make sure you Tick the insurance option to prevent loss or damages to your Parcel.

Return Policy

General Guidelines

To qualify for return all products require a Return Authorization Number (RMA) prior to being returned, must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer’s original packaging. All returns will be inspected, and products found to be non-conforming will be rejected or subject to a restocking fee at Turbolt’s sole discretion.

Manufacturer and Supplier Restrictions

Some manufacturers have implemented returns restrictions that prevent Turbolt. from being able to accept returns or offer exchanges, replacements, or credits on their products for any reason. This includes all digital purchases, software, and licenses. Please check the item listing on our website to determine if special return policies are applicable to your products. Support as well as exchanges or replacements for products with manufacturer or supplier restrictions, including within the first 30 days of ownership, must be handled directly with the product manufacturer or supplier. You can find the manufacturer or suppliers contact information in your product manual, in the item listing, on the manufacturer’s website or at our help center.

Consumables (toner cartridges, ink cartridges, blank media, projector bulbs, etc) are NOT returnable for any reason once their packaging or outer wrapping has been opened. Support and replacement for these products is available exclusively through the respective manufacturer or supplier. Please make sure you verify all specifications and compatibility before purchasing.

Software and Multimedia Software, video games, DVD’s, and similar items are not returnable once their packaging or outer wrapping has been opened. Defective items may be exchanged within 14 days of purchase for the same item or title only.

Rebates and UPC codes Products offering mail-in-rebates are non-returnable to Turbolt once the rebates have been filed for.

Be sure that the product is working and that you intend to keep the product before filing for rebates. Products missing UPC codes are NOT returnable and will be rejected or subject to a restocking fee at Turbolt (Pty) Ltd.’s sole discretion.

Bundled Purchases Items purchased within a bundle are held within the return guidelines for the individual item as specified in the individual item’s listing and in these terms.

Non-qualified returns and Restocking charges

Non-qualified and non-conforming returns are not included in Turbolt (return policy and, if returned, will be rejected or subject to a restocking fee of up to 25% at Turbolt’s sole discretion. Return Procedure All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met.

Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return.

If a non-conforming product is accepted for return Turbolt reserves the right to charge a restocking fee up to 25% at Turbolt’s sole discretion.

Return processing may take up to 5 business days from the time your product is received.

Inspection Criteria Products must be in the original manufacturers packaging, and shipped securely. Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.

Product serial number, or any similar identification numbers, must match the serial number on the package or invoice.

Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement, or indication of removed screws/fasteners or seals. Products so labelled with a security seal, must have the seal intact and not tampered with.

Return Authorization Number

Returns will not be accepted without a valid RMA (Return Merchandise Authorization or Return Authorization Number). Unless otherwise specified in the item listing on our website or in our Return policy, you may request a Return Authorization Number within 30 days of the original purchase date. RA numbers expire after 30 days, but we encourage you to return the product as soon possible. Any return we receive without a valid RMA number will be documented and rejected or subject to a restocking charge at Turbolt (Pty) Ltd.’s sole discretion.

Contact us to receive your Return Authorization Number

Return Shipping For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation.

Turbolt shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer and are non-refundable. At our discretion, Turbolt may reimburse shipping charges related to the return or exchange of defective products inside South Africa only.

IMPORTANT NOTE:

In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you.

If Turbolt, at our sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to 25% will be assessed.

If you need more information on our privacy policy please contact us on info@turbolt.co.za or visit our contact page.